The Computer Telephony Integration Software Developer’s Kit (DI CTI SDK) provides a programmer with the ability establish a connection with a DI Recorder, to monitor the status of information exchanges, to control the starting and stopping of the recording process on individual channels, to notify the recorder of who is sitting at each position and to instruct the recorder to place call related information into call database fi elds you specify.

Moving from an agent controlled GUI to a semi-automated or fully automatic digital recording data integration solution has never been easier. Enlist the help of DI CTI SDK for your automated requirements.

The Computer Telephony Integration Software Developer’s Kit (DI CTI SDK) provides a programmer with the ability establish a connection with a DI Recorder, to monitor the status of information exchanges, to control the starting and stopping of the recording process on individual channels, to notify the recorder of who is sitting at each position and to instruct the recorder to place call related information into call database fields you specify. The DI CTI SDK readily supports key system applications including:
• Activating call recording when a caller agrees to purchase an item
• Integration of ANI/ALI information into 911 call recordings
• Insertion of calling parties’ number, DNIS, trunk routing, hold time, and other phone parameters into specific call records
• Inclusion of CAD Incident number on related communications recordings
• Attachment of radio identifi ers and aliases to radio recordings
• Insertion of account, social security or other identification numbers
• Specific Status Codes

Do you require automation but lack programmer support to take advantage of our DI CTI SDK? DI offers custom integration services in support of your specific integration requirements. Contact DI for more details and to obtain a specific pricing quotation.