CTI Solutions

DI's CTI Solutions's:

DI ROD (Record On Demand)

DI CTI SDK

Enhance the value and efficiency of your DI Voice Logging System by attaching relevant call center data to individual audio records and selecting which calls, or which portions of calls, are recorded. When call review is required the ability to pinpoint the location of specific calls translates to improved call center efficiency and effectiveness. DI CTI Solutions can merge of a variety of call search parameters including:

Caller’s Social Security Numbers

Caller’s Account Numbers

Sales Transaction Numbers

Called Number (DNIS)

Calling Party’s Number (Caller ID)

Agent Log On ID (number or name)

Answering Party’s Phone Extension

Call Routing Information

Call Hold Time

Number of call transfers

Call Cost Information

Automatic Number Identification / Automatic Location Information (ANI/ALI)

Computer Aided Dispatch Incident Number

Mobile Radio Ids

Mobile Radio Aliases

Different situations drive different call recording requirements. DI’s CTI Solutions allow the recording process to be dynamically tailored to individual call requirements. A call center supporting multiple campaigns may want all calls supporting campaign A recorded, only the sales wrap up portion of Campaign B’s calls recorded and only calls to Customer Service recorded for Campaign C. DI’s CTI Solutions support this type of dynamic, on-the-fly, call recording control.

Do you have unique data integration and call control requirements? Call DI. We provide custom integrations services and would welcome the opportunity to present our creative solutions to your unique call center requirements.